Training for small owners and managers of tourist establishments on La Digue
The Department of Tourism in collaboration with the Seychelles Hospitality and Tourism Association (SHTA) organized a third training course for owners and managers of small tourist establishments on La Digue following training sessions held in Mahé in November 2018 and Praslin in December 2018. The The aim of these trainings is to help small tourist establishments to develop skills and competences in the hospitality sector in order to operate successfully.
18 proud participants received their certificate of attendance during a small ceremony on Thursday, January 24, 2019 at the La Digue Community Center after completing a four-day training that took place from January 21 to 24, 2019. Speaking at the event From the ceremony of awarding the certificate, Ms. Anne Lafortune, the Principal Secretary for Tourism highlighted the fact that 67% of tourist establishments in Seychelles are owned by Seychellois, a majority operating small establishments. Therefore, the role of local establishments is of the utmost importance to ensure the continued growth and success of our tourism industry.
The representative of the SHTA, Mrs. Natalie Dubuisson also congratulated the participants and took the opportunity to send a general invitation to small establishments to become a member of the SHTA. Ms. Dubuisson also highlighted the benefits of the association which include greater exposure to training opportunities as well as a platform available for networking and discussion of the different concerns they might encounter in their businesses.
During the four-day training, participants benefited from a range of topics including basic accounting; Basic marketing; Add the Creole touch to food and drinks; Booking techniques; Basic techniques for housekeeping and bed making; Customer service and etiquette; Manage customer expectations and intercultural awareness; Benefits of the Seychelles Sustainable Tourism Label (SSTL); the secrets of the Seychelles; Waste management and sustainability practices and safety awareness for small establishments. These topics were presented by professionals from the tourism industry, the Seychelles Tourism Academy, the Seychelles Sustainable Tourism Foundation (SSTF) and staff from the Ministry of Tourism.
To date, 62 participants have benefited from this training on the three main islands. The aim is to ensure that the majority, if not all small owners and managers of tourism establishments participate in some form of training that will further develop them and also improve service delivery in the tourism industry.